Refund policy
Here is your updated Returns & Refund Policy for a personal care and appliances store:
RETURNS & REFUND POLICY
MAISON PURA
RETURNS POLICY
We want you to be fully satisfied with your purchase.
Eligibility for Returns
Customers may request a return if:
- The item received is defective;
- The incorrect item was delivered;
- The item arrived damaged;
- The product remains unused and in its original packaging.
Return Window
Return requests must be submitted within 7 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:
- Personal care appliances that have been used or activated;
- Items removed from their original sealed packaging;
- Accessories or attachments that have been connected or used;
- Any item that cannot be resold in a new and unused condition.
Return Condition Requirements
Returned items must:
- Be unused and in an unactivated condition;
- Be in their original, undamaged packaging;
- Include valid proof of purchase;
- Include all accessories, manuals, and included materials where applicable.
MAISON PURA reserves the right to reject returns that do not meet these conditions.
REFUND POLICY
Refund Eligibility
Refunds may be approved where:
- A returned item meets return requirements;
- An order cannot be fulfilled;
- A verified payment issue occurred;
- A product arrives damaged or defective.
Refund Processing
Approved refunds are processed back to the original payment method used at checkout.
Refund Timeframes
Refund processing may take:
- 2–5 business days for internal processing;
- Additional time depending on banking institutions and card providers.
MAISON PURA is not responsible for banking delays outside of our control.
Partial Refunds
Partial refunds may apply where:
- Products are returned damaged due to customer misuse;
- Products are missing original packaging or components;
- Returned goods are not in a resaleable condition.