RETURNS POLICY

We want you to be fully satisfied with your purchase.

Eligibility for Returns

Customers may request a return if:

• The item received is defective;
• The incorrect item was delivered;
• The item arrived damaged;
• The product remains unused and in its original packaging.

Return Window

Return requests must be submitted within 7 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

• Personal care products;
• Skincare products;
• Beauty products;
• Intimate or hygiene-sensitive items.

Return Condition Requirements

Returned items must:

• Be unused;
• Be in original packaging;
• Include proof of purchase;
• Include all accessories or included materials where applicable.

MAISON PURA reserves the right to reject returns that do not meet these conditions.