REFUND POLICY

Refund Eligibility

Refunds may be approved where:

• A returned item meets return requirements;
• An order cannot be fulfilled;
• A verified payment issue occurred;
• A product arrives damaged or defective.

Refund Processing

Approved refunds are processed back to the original payment method used at checkout.

Refund Timeframes

Refund processing may take:

• 2–5 business days for internal processing;
• Additional time depending on banking institutions and card providers.

MAISON PURA is not responsible for banking delays outside of our control.

Partial Refunds

Partial refunds may apply where:

• Products are returned damaged due to customer misuse;
• Products are missing original packaging or components;
• Returned goods are not in resaleable condition.