Placing an order with Maison Pura is simple and straightforward. Browse our website, select the product you would like to purchase, and add it to your cart. Once you are ready, proceed to checkout, fill in your delivery and billing details, select your preferred payment method, and complete your payment. You will receive an order confirmation once your purchase has been successfully processed.

We accept a wide range of secure payment methods to make shopping as convenient as possible, including:

• Visa
• Mastercard
• Debit Cards
• Instant EFT
• Bank Transfers
• Apple Pay
• Google Pay
• Mobile Wallet Payments

All payments are processed in South African Rand (ZAR) through secure, encrypted payment systems for your peace of mind.

Orders are processed within 1–3 business days after payment confirmation. Once dispatched, estimated delivery takes 5–10 business days depending on your location and courier operations. You will receive a shipping notification with tracking updates as soon as your order is on its way. Please note that delivery timeframes may vary during public holidays, promotional periods, or high-volume sales periods.

We want you to be fully satisfied with your purchase. You may request a return within 7 days of delivery if:

• The item received is defective;
• The incorrect item was delivered;
• The item arrived damaged;
• The product remains unused and in its original packaging.

Returned items must be unused, in their original undamaged packaging, and include valid proof of purchase along with all accessories and manuals. Please note that items that have been used, activated, or removed from their sealed packaging may not be eligible for return. Once your return is approved, refunds are processed back to your original payment method within 2–5 business days.

For any return or refund requests, please contact us at support@maisonpura.co.za during business hours, Monday to Friday, 8AM – 5PM SAST.